The customer is responsible for all shipping costs. We primarily ship packages via USPS. Complete orders will typically ship the same business day as long as they are placed before 2 PM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where USPS will delay the shipment of a package due to unforeseen events and/or incomplete or incorrect addresses. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. And although most packages arrive within 2-4 business days, please be aware that USPS does not have any guarantees as to the delivery time of a ground package.

If materials are not received within 7 business days, it is the customer’s responsibility to report the loss to The Realty Institute, LLC, so that the problem may be addressed in a timely manner.

The Realty Institute, LLC does not ship materials outside of the Continental United States. Customers in Alaska or Hawaii may call to arrange shipment of materials, additional shipping charges apply.